Explore our extensive FAQ section here at Princess Mundo Imperial! We have carefully curated a collection of vital information to assist you in optimizing your stay. Dive into our thoughtfully compiled resources to enrich your experience and maximize your enjoyment during your time with us.
You may cancel or modify your reservation according to the policies set forth in your reservation, some charge reservations.
The cost to cancel the reservation outside the time set by the policies is one night in low and medium season, in Premium season is the total charge of the stay.
If your com your reservation to via email or through the Call Center, you will be given a confirmation number. If you do so through the website, you will get an email with the form of your reservation and your confirmation number.
You can pay the total of your stay by means of deposit or transfer, provided that the deposit card is received 5 days before the arrival date.
The reception time is at 15:00 hrs and the time of departure is 11:00 hrs.
You can request your confirmation number via email reservaciones@mundoimperial.com or contact us at 01-800-0909-900 where one of our agents will assist you.
All hosting service genres one charge per night Resort Service which include: parking, Internet, gym profile, local and national calls from the room including 01800, kids Club.
You can contact the 01-800-0909-900 where one of our agents will attend, requesting on behalf of who would be the reservation and making a deposit that guarantees the first night or the total of the stay, 5 days before the date of arrival.
You can communicate directly to the hotel or the reservation area in order to place your request on the reservation.
You can contact us directly at 01-800-0909-900 where one of our agents will inform you according to your reservation policies.
Princess Mundo Imperiall-> 744 691000
Pierre Mundo Imperial-> 744 4352600
Palacio Mundo Imperial-> 744 435170
You can contact us directly at 01-800-0909-900 where one of our agents will place special requests on your reservation.
The charge per night in case of carrying a pet is $999.00 MXN taxes included (16% VAT and 3% lodging). Maximum 2 pets are accepted per room. They must be under surveillance in the room, attached to their leash or in a transport cage inside the hotel. Access is not allowed in restaurants, bars, spa, gym, pool areas, convention center areas or hotel-designated areas. In the register you must submit a vaccination card and identification plate. Pets considered to be of an aggressive nature are not allowed, maximum weight 9 kilograms
You must submit the hotel confirmation letter, official identification of the reservation holder.
You can pay your reservation by deposit or transfer 5 days before the arrival date or directly at the hotel according to the reservation policies.
Check the participating cards on the offers site.
The minimum age to be able to book at the hotel is 18 years.
You can see the opinions of the hotel on the page of www.tripadvisor.com.
You can contact the 4351766 Ext. 7239 where one of our Contact Center agents will gladly assist you.
At the time of making your departure, you can leave your comments directly at the reception.
Our facilities have all kinds of facilities for you to feel at home.
You can consult the categories available when you quote at the hotel of your choice.
Gran Turismo.
We have the Club Imperial membership, for more information contact us at 01-800-902-9999, where one of our agents will gladly assist you.
Directly in our area of concierge at the time of your arrival at the hotel of your choice subject to availability in seasons.
No, but our facilities have all kinds of food and beverage services.
No cash in the area of consumption you can leave an open voucher in the hotel to be able to charge the room.
