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Notice of Accessibiliy

How We Ensure Accessibility for All: Our Policies and Practices

Hotel Accessibility

At Mundo Imperial  we are committed to ensuring that our facilities, amenities and services are accessible to all our guests, including Persons with Disabilities (PWD). The following are the accessible features of our hotel's public spaces and guest rooms.


Forum Mundo Imperial

  • 1 ramp for access.
  • 2 elevators
  • Exclusive seating for people with disabilities.


Mundo Imperial Expo

  • 1 ramp for access to the auditorium.
  • 3 elevators exclusively for people with disabilities.
  • 6 parking spaces for handicapped persons.


Mundo Imperial Promenade

  • 5 access ramps (including access to the hotel, snack areas and Il Doumo).


Princess Mundo Imperial

  • 15 ramps for access (including restaurants, lobby, bars and pools).
  • 14 elevators.
  • 30 wheelchairs.
  • All rooms have Braille system included in the room number.


Palacio Mundo Imperial

  • 9 ramps for access (including restaurants, lobby, bars and pools).
  • 9 elevators.
  • 5 wheelchairs.
  • All rooms have Braille system included in the room number.


Pierre Mundo Imperial

  • 5 access ramps (including restaurants, lobby, bars and pools).
  • 2 elevators.
  • 10 wheelchairs.
  • All rooms have Braille system included in the room number.


Website Accessibility

At Mundo Imperial we strive to ensure digital accessibility for people with disabilities. We constantly improve the user experience and adhere to relevant accessibility standards.


Compliance Status

Mundo Imperial's website complies with level AA of the Web Content Accessibility Guidelines (WCAG) 2.0. This means that we have made efforts to comply with accessibility standards during the development of the website.


Browser and assistive technology compatibility

Mundo Imperial website is compatible with the following browsers and assistive technologies:

  • Browsers: Chrome, Firefox and Safari, JAWS, NVDA and VoiceOver.


Technical Specifications

The accessibility of the Imperial World Palace website is based on the following technologies:

  1. HTML
  2. WAI-ARIA
  3. CSS
  4. JavaScript

 

Limitations and alternatives

Despite our efforts to ensure the accessibility of the website, there may be some limitations. Known limitations and possible solutions are listed below. If you encounter any additional problems, please let us know.

Known limitations of the website:

Third party integrations such as Tripadvisor, Instagram, TripTease, ChatBots, etc. 2.


Feedback and contact

We welcome your feedback on the accessibility of the Mundo Imperial website. If you encounter accessibility barriers or need assistance in booking an accessible room, please do not hesitate to contact us via the following means:

Phone: 744 435 1700
E-mail: reservaciones@mundoimperial.com 
Address: COSTERA DE LAS PALMAS S/N COLONIA GRANJAS DEL MARQUÉS. CP. 39890 ACAPULCO, GUERRERO. MÉXICO